Upon arrival at our service centre, all pumps and accessories undergo a meticulous decontamination and cleaning process. Pumps are stored at a constant temperature for at least 24 hours, adhering to our stringent IPX5 water ingress rating.

The full service history of every serialised device is maintained in our device tracking system. If needed, repairs are undertaken, including circuit board repairs. We ensure that every device meets our exacting standards for performance and reliability.

Calibration and quality checks are integral to our process. The CRM pump tracking is diligently recorded, and any necessary printed circuit board (PCB) repairs are expertly carried out to guarantee the precision and accuracy of each device.

Our commitment to compliance extends to our packaging. All our packaging meets the standards of the Electronic Device History Record (EDHR). Once packed, devices are promptly updated in our tracking database and seamlessly transitioned to our warehouse, ready for distribution.

We operate under globally recognised standards, holding certifications to ISO 9001-2015 Quality Management Systems, ISO 13485-2016 Medical Devices, ISO 45001-2018 Occupational Health and Safety, ISO 14001-2015 Environmental Management and ISO 22301-2019 Business Continuity Management.